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Client Information
PathLab's clients are primarily doctors and medically related institutions. The following information may be useful for medical professionals who use our service.
  Customer Service
  Our staff work hard to provide the best in friendly, professional service. For information and assistance please telephone our main lab at (852) 39831800 or email us.
  Personalised Forms
  Each client is given request forms pre-printed with their account name and number. Plain forms, check box forms and personalised check-up forms are available, so clients may specify their preference when ordering. The bottom copy is for your own records.
  • Please write the patient's name, age or date of birth, sex and HKID or clinic number (optional) clearly on the request form.
  • Be sure to label all the specimen containers.
  • Place the specimen(s) and the matching request form(s) together into a small plastic bag
  • Check the courier schedule on the Specimen Pickup web page
  • If needed, phone our laboratory for pick up service
  Ready to Use Forms
  Qualified medical professionals may also print out these PDF forms.
  Reporting Results
  Turnaround time for testing is competitive. Most routine tests are completed the same day, and results are delivered the next. Special tests are performed the next working day or batched during the week. Referral tests may take a bit longer. Please enquire for details.

On request, urgent test results can be faxed or telephoned to your office as soon as they are completed.

  Notifiable Diseases
  PathLab wishes to remind clients that the Hong Kong Government's Quarantine &  Prevention of Disease Ordinance requires notification of suspected or confirmed cases of certain diseases.

NOTE: The laboratory DOES NOT do this - this is the legal responsibility of the doctor.

The list of notifiable diseases changes from time to time. For current information, visit the Centre for Health Protection's Statutory Notifiable Disease webpage.

PathLab is pleased to supply clients with specimen containers such as culture swabs, blood, urine and stool containers. A list of available supplies can be found under "Specimen Collection Supplies" in PathLab's Directory of Services Book 1. A fax order form is available for your convenience.
  Additional Testing
To aid clinical follow-up, serum is kept frozen for up to one month. Additional tests may be ordered if there is sufficient sample left and if it is suitable for testing. Other fluid specimens and slides are saved for about one week. Please contact our staff with any queries. In case the lab results do not seem to fit the clinical picture, please see Repeat Testing, immediately below.
  Repeat Testing
  Even with the best instruments, methodologies and Quality Control, there are always variations in any measurement process. These variations can be due to sample handling (hemolysis, lipemia, etc.) and other analytical factors, as well as natural biological variation.

We encourage doctors to phone us if there is any question concerning the test results with respect to clinical findings. We will be pleased to repeat the test at no charge, either on the specimen received, or on a redrawn sample. Please notify us soon as possible, so we may fully investigate the previous results, as well as repeat the test.

  Blood Collection
  Blood collection is provided as a complimentary service. It is a blind invasive procedure with known risks. Adverse outcomes (such as hematomas), although rare, sometimes occur. Our staff perform phlebotomy capably and professionally. However, PathLab accepts no liability related to this procedure.
  Reprinting Reports
  We are sometimes asked by clients to reprint reports. PathLab stores test reports for at least three years. We will be happy to reprint a report at a doctor's request.