PathLab
HK
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  Security, Privacy and Complaints Policies
   
  Information Accuracy
 

Thank you for using PathLab's website. Although we strive to provide the most accurate data on this Web site, we do not warrant the accuracy of any information contained on our site. As transcription or other errors can occur, any questionable data should be brought to our attention.

PathLab reserves the right to make additions, deletions, or modifications to the information without any prior notification. In no event shall PathLab be liable for any damages of any kind or nature, including, without limitation, direct, indirect, special (including loss of profit), consequential or incidental damages arising from or in connection with the existence or use of this web site, and/or with the information or content posted on this web site.

We welcome your feedback regarding errors found, bugs or suggestions. Please email us at support@pathlabhk.com with your concerns.

   
  Privacy Policies
 

Great care has been taken to provide privacy and security of all laboratory results. The following measures are in use:

All PathLab staff are expected to maintain the highest level of integrity in their profession, and are required to adhere to our private-information protection policy. Also, we periodically re-examine, maintain and observe the system for continual improvement.
Personal information is generally used in our laboratory only for reporting results. However, should we ever need to use personal data for clinical trails or research studies, we would do so only with permission, explain the purpose and obtain prior consent. The information will be used only within the extent of explained purpose.
PathLab manages collected personal information responsibly, and will not disclose or provide personal information to any third parties unless it is required by the order of legal authorities.
Should you have any further questions about our privacy policies, please contact the Administration Manager~via email (info@pathlabhk.com) or telephone 3983 1800.
   
  Complaints
 

Our motto is “The needs of the patient come first.” And our goal is to serve our doctors and other clients to the best of our ability.

However, if our laboratory fails to meet your expectations, we invite you to share your concerns regarding any of our services.

We encourage you to inform us of any complaints as soon as possible, so that we might resolve the problem at the time, if we can. Our main lab and branch labs always have a Manager In Charge. Please feel free to ask for them. One of our managers will be glad to meet with you in person. We are always available by telephone and email, if you prefer.

If you feel that your complaint has not been resolved to your satisfaction, you may contact the Lab Director or Lab Manager by telephone at 3983-1800, or by emailing us at info@pathlabhk.com. The information will be reviewed internally, and you will receive a response within a reasonable timeframe.

 
 
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